DUE TO COVID-19 & GOVERNMENT REGULATIONS THERE WILL BE DELAY IN ORDERS & DELIVERIES - NO EXCHANGE OR REFUNDS AS PER DED LAW OF UAE. THANK YOU FOR UNDERSTANDING #STAYHOME #STAYSAFE

Orders & Returns

ORDERS

ORDERS MAY BE PLACED ONLINE AT WWW.FIVEJEWELRY.COM AT ANY TIME. UPON ORDER COMPLETION, YOU WILL RECEIVE AN EMAIL CONFIRMATION OF YOUR ORDER WITH ALL INFORMATION PERTAINING TO THE SPECIFIC ORDER. ALL ITEMS WILL SHIP 5-6 DAYS AFTER PLACING THE ORDER, ALL ITEMS ARE MADE TO ORDER. IF YOU REQUIRE THE ITEM IN LESS THAN 5-6 DAYS PLEASE SEND US AN EMAIL AND WE WILL TRY OUR BEST TO CATER TO THE REQUEST.

YOU WILL BE NOTIFIED VIA EMAIL WHEN YOUR ORDER SHIPS AND SENT THE TRACKING INFORMATION.

ORDERS PLACED DURING HOLIDAY SEASONS OR WHEN THERE IS A HIGH VOLUME OF ORDERS CAN TAKE LONGER THAN THE ALLOTTED TIME WINDOW. A REPRESENTATIVE WILL NOTIFY YOU IF THE PRODUCTION TIME IS LONGER THAN USUAL.

FIVE2 JEWELRY RESERVES THE RIGHT TO REFUSE SALES OR CANCEL ORDERS PLACED BY A CUSTOMER IN VIOLATION OF THE SITE’S TERMS OR AS OTHERWISE DETERMINED BY THE COMPANY.

IF YOU HAVE A SPECIFIC QUESTION REGARDING AVAILABILITY, SIZING, OR ANYTHING ELSE PLEASE CONTACT THE CONTACT CENTER AT CONTACT@FIVE2JEWELRY.COM OR BY CONTACTING +97150 847 0008

 

RETURNS & EXCHANGES

DUE TO THE CURRENT SITUATION OF COVID-19 AND AS PER UAE DEC LAWS NO EXCHANGES OR REFUNDS ARE ALLOWED. THIS IS BEYOND OUR CONTROL AND NEEDS TO BE COMPLIANT TO THE GOVERNMENT LAWS. EVERYONE HEALTH AND SAFETY IS CURRENTLY AND ALWAYS OUR TOP PRIORITY.

UNWORN JEWELRY IS ELIGIBLE TO BE RETURNED FOR SHOPPING CREDIT OR EXCHANGE WITHIN 14 DAYS OF RECEIPT. ALL CUSTOM PIECES AND SPECIAL ORDERS ARE FINAL SALE. IF YOU HAVE A QUESTION AS TO WHAT DEFINES A CUSTOM PIECE OR SPECIAL ORDER PLEASE EMAIL AT CONTACT@FIVE2JEWELRY.COM OR BY CONTACTING +971508470008

REPAIRS

AT FIVE2 JEWELRY QUALITY AND CRAFTSMANSHIP IS OF OUR UTMOST CONCERN. IF YOU SHOULD EXPERIENCE THE NEED FOR REPAIR ON ANY PIECE OF FIVE2 JEWELRY PLEASE CONTACT CONTACT@FIVE2JEWELRY.COM PLEASE INCLUDE YOUR NAME, ADDRESS, ORDER NUMBER AND REPAIR ISSUE.

FIVE2 JEWELRY WILL REPAIR AT NO CHARGE ANY BREAKAGE CAUSED BY MANUFACTURER DEFECT WITHIN 120 DAYS OF RECEIPT OF PURCHASE. REPAIRS NEEDED AFTER 120 DAYS OR DEEMED TO BE CAUSED BY MISUSE WILL INCUR A REPAIR CHARGE AT THE CUSTOMER’S EXPENSE. REPAIRS WILL BE ASSESSED ON AN INDIVIDUAL BASIS AND COMMUNICATED PRIOR TO THE REPAIR PROCESS BEGINNING.

WE WILL ONLY ACCEPT REPAIRS FOR ITEMS PURCHASED ON FIVE2JEWELRY.COM. REPAIRS FOR ITEMS PURCHASED AT ONE OF OUR RETAILERS MUST BE RETURNED THROUGH THE ORIGINAL POINT OF PURCHASE AND CANNOT BE ACCEPTED AT FIVE2 OFFICE.

SALES TAX

SALES TAX IS APPLICABLE ON ALL ORDERS SHIPPED WITHIN UAE AT THE CURRENT LOCAL RATE. ORDERS SHIPPED OUTSIDE OF UAE  ARE NOT LIABLE FOR SALES TAX. FOR ALL INTERNATIONAL SALES, LOCAL DUTIES AND FEES WILL APPLY WHENEVER APPLICABLE AT THE MOST CURRENT RATES. WE WILL NOT BE HELD RESPONSIBLE FOR INTERNATIONAL CUSTOMS, DUTIES & TAXES AS ALL ORDERS SHIPPED ARE DELIVERY DUTIES UNPAID (DDU).